Frequently Asked Questions
About Thique
Q. What is Thique?
Thique is a haircare brand focused on high-performance, science-backed formulas designed to improve hair health, strength, and thickness over time.
Q. Are Thique products suitable for all hair types?
Yes, our products are formulated to work across most hair types, including straight, wavy, curly, and coily hair, unless otherwise specified on the product page.
Q. Are your products safe and dermatologically tested?
All Thique products are created with high-quality ingredients and go through strict quality checks, and many are dermatologically tested where mentioned on the label.
Orders & Payments
Q. How can I place an order?
You can place an order directly through our official website by adding products to your cart, proceeding to checkout, and completing the payment process.
Q. What payment methods do you accept?
We typically accept major debit/credit cards, UPI, net banking, and select wallets; available options will be shown at checkout.
Q. Can I modify or cancel my order after placing it?
Orders can usually be cancelled or modified only before they are dispatched; once shipped, changes may not be possible as per our cancellation policy.
Shipping & Delivery
Q. How long will my order take to arrive?
Orders are usually processed within 1–2 business days and delivered within 3–7 business days depending on your location and courier serviceability.
Q. Do you offer free shipping?
Free shipping may be available above a certain order value; the current free shipping threshold and charges are mentioned on our Shipping Information page and at checkout.
Q. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS, and you can also track it from the “My Orders” section in your account.
Returns, Refunds & Replacements
Q. What is your return policy?
Due to the hygienic nature of haircare products, returns are only accepted for wrong, damaged, or tampered items as outlined in our Return & Refund Policy.
Q. How do I request a return or replacement?
Please email support@thique.com with your order ID, photos/videos of the issue, and a brief description within the specified return window mentioned in our policy.
Q. When will I receive my refund?
After the returned product is received and inspected, approved refunds are typically processed within a few business days, though banks or payment gateways may take additional time to reflect the amount.
Product Usage & Safety
Q. How soon can I expect to see results?
Haircare results vary from person to person, but with consistent use as directed, visible improvements in hair feel and appearance may be noticed over several weeks.
Q. Can I use Thique products daily?
Most products are suitable for regular or frequent use as mentioned on the product label; always follow the usage instructions provided on the packaging or product page.
Q. What if I experience irritation or an allergic reaction?
Discontinue use immediately and rinse thoroughly with water; if irritation persists, consult a dermatologist, and contact our support team with details of your experience.
Contact & Support
Q. How can I contact Thique support?
You can reach our customer support team at support@thique.com during working hours mentioned on our website’s Contact or Support section.
Q. Do you have social media pages?
Yes, Thique is present on popular social media platforms where you can follow us for updates, tips, and offers; links are available in the footer of our website.